Device Support Technician
Company: Northern Data Systems
Location: Fort Wayne
Posted on: May 4, 2024
Job Description:
Description:Sharetec is looking for a Device Support Technician
to join our team!At Sharetec, we believe in the talent of our
workforce. We have the opportunity to make millions of peoples'
lives easier by developing innovative solutions for credit unions
and their members to utilize on a daily basis. Not only do our
customers rely on us to deliver powerful technology, but they also
count on us to be a caring partner in their business.We are seeking
a skilled and customer-focused Device Support Technician to join
our IT support team. The primary responsibility of this role is to
provide technical assistance and support to end users for
hardware-related issues, with a focus on supporting specific
devices such as Topaz signature devices, Ambir scan Driver's
license scanners, Citizen thermal receipt printers, and various
models of desktop printers. The Tier 1 Device Support Technician
will diagnose and resolve basic hardware problems, install, and
configure devices, and ensure timely resolution of incidents.
Additionally, TCP/IP knowledge and minimal Red Hat knowledge will
be required. The ideal candidate should have strong technical
knowledge, excellent problem-solving skills, and a passion for
delivering exceptional customer service.This is a full-time,
exempt, hybrid-remote position that can be located at one of our
office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the
right candidate, fully remote work is also an option. We can only
consider remote employees who reside in one of the states listed
below. The starting salary for this position is $45,000. Who will
love this role:
- Someone who is an independent problem solver with ace
troubleshooting abilities, decision-making and analytical
skills.
- Someone who enjoys working collaboratively with internal teams
to provide first in-class service to external customers
- Someone who thrives in a fast-paced environment and likes to be
busy.
- Someone with a passion for process improvements and making
something better today.
- Someone who is detail oriented, precise, with consistent work
output, and exercises tireless patience
- Someone who can communicate technical solutions in a
user-friendly, clear, and professional mannerAs Device Support
Technician, you will:
- Provide first-level technical support to end users regarding
hardware-related issues, with a specific focus on supporting Topaz
signature devices, Ambir scan Driver's license scanners, Citizen
thermal receipt printers, and various models of desktop
printers.
- Diagnose and resolve hardware problems related to supported
devices by troubleshooting and applying appropriate solutions,
either remotely or in-person.
- Install, configure, and deploy new hardware devices, including
Topaz signature devices, Ambir scan Driver's license scanners,
Citizen thermal receipt printers, and various models of desktop
printers.
- Set up and support users with basic software applications,
operating systems, and network connectivity on their devices.
- Troubleshoot TCP/IP-related issues and ensure proper network
connectivity for the supported devices.
- Escalate complex issues to the appropriate support teams while
ensuring proper documentation and follow-up.
- Maintain accurate records of incidents, service requests, and
resolutions using Salesforce CRM.
- Educate and guide end users on best practices for hardware
usage, security measures, and preventive maintenance for the
supported devices.
- Collaborate with other IT teams to improve processes, identify
recurring issues, and contribute to knowledge base articles.
- Stay updated with the latest technology trends and advancements
in the supported devices to provide effective support.
- Demonstrate minimal Red Hat knowledge to troubleshoot basic
Linux-related issues.You should have:
- High school diploma or equivalent; additional technical
certifications or degrees are a plus.
- Proven experience in providing technical support in a Tier 1 or
similar role, with specific experience supporting Topaz signature
devices, Ambir scan Driver's license scanners, Citizen thermal
receipt printers, and various models of desktop printers.
- Strong knowledge of computer hardware components, peripherals,
and mobile devices.
- Familiarity with Windows and/or Mac operating systems and
common software applications.
- Solid understanding of network connectivity, including TCP/IP,
DHCP, and DNS.
- Minimal Red Hat knowledge to troubleshoot basic Linux-related
issues.
- Excellent troubleshooting and problem-solving skills with the
ability to work under pressure.
- Exceptional customer service and communication skills, both
verbal and written.
- Ability to prioritize and manage multiple tasks while
maintaining attention to detail.
- Strong documentation and organizational skills.
- Ability to work independently and collaboratively within a team
environment.
- Flexibility to work outside regular business hours if
required.REMOTE CANDIDATES: This position is open to candidates
residing in the following states: Arizona, Colorado, Florida, Iowa,
Illinois, Indiana, Maryland, Maine, Michigan, Minnesota,
Mississippi, Montana, North Carolina, New Hampshire, New Mexico,
New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina,
Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin. We
cannot consider candidates who reside in other states at this time.
Why SharetecAcquired by Evergreen Services group in late 2020,
Sharetec is now marching towards rapid growth and expansion into
new markets. We are a team of highly focused and dedicated
individuals who stop at nothing to achieve success no matter how
great or small the challenge; we are also a unique bunch of people
that love to work and play together. We do our best to make fun a
basic part of every day.Sharetec offers a robust benefits package,
including competitive salaries, medical, dental, vision, life and
disability coverage, Paid Time Off (PTO), paid holidays - including
your birthday off!, $1,000 employee referral program, 401(k) and
401(k) matching. We like to put the fun in the funds with
department and company outings like paid food trucks, baseball
games, bowling, and riverboat cruises.Sharetec is an equal
opportunity employer.#ZRRequirements:Compensation details:
45000-45000 Yearly SalaryPIae27b092b5d5-31181-33711197
Keywords: Northern Data Systems, Portage , Device Support Technician, Professions , Fort Wayne, Michigan
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