Patient Registration Specialist - Admitting - Per Diem - Variable
Company: ProMedica Health System
Location: Defiance
Posted on: May 8, 2024
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Job Description:
Registers/pre-registers patients to receive medical services in
clinic, laboratory, inpatient, outpatient or emergency department.
Obtains demographic information, validates insurance, and
receives/post payments. Adheres to necessary regulatory
requirements. Answers and/or refers questions received from
patients, visitors, and staff to appropriate department. Performs
various related clerical functions. Always shows respect and value
for our customer and projects an image of professionalism.
Accountabilities/Performance Standards
Perform a variety of face-to-face registration, pre-registration,
walk in outpatient scheduling, and collection functions for all
patients including self-pay patients. Utilize electronic insurance
verification system to verify insurance benefits and determine
copay and/or coinsurance for the patient's services; ask all
eligible patients for copay and/or coinsurance to meet monthly
Point of Service goals. Contacts patients via phone for necessary
information pertaining to registration, billing and financial
responsibility via our pre-registration process. Assists patients
at time of service with general benefit and financial
responsibility inquires and posts payments to patient accounts as
appropriate. Manages time effectively to perform complete
registration questionnaires while meeting departmental productivity
standards in compliance with system productivity policies. Uses
time to complete other departmental duties when patients cannot be
registered. Maintains high attention to detail by reviewing all
work for completeness and accuracy in compliance with system
quality assurance policies. Completes registrations to meet
department accuracy standards for error-free work as demonstrated
on the monthly KPI (Key Performance Indicators). Understand basic
Registration processes and provide feedback to management on issues
that impede timeliness or quality of Registration and work with
management to resolve. Independently review assigned reports/work
queues to ensure goals and deadlines are met. Maintains current
knowledge of insurance requirements communicated by email,
memorandum, educational matrices and in-services. Seeks assistance
from Financial Counselors when needed to maintain patient flow
while resolving financial issues. Communicates effectively with
service delivery areas when unresolved financial issues threaten
appointment schedules. Respects the rights and dignity of all
patients. Provides and maintains patient privacy at all times. Is
compliant with HIPAA guidelines and privacy practices, patient
confidentiality and patient rights. Escorts customer/employees to
their requested location when possible. (Site Specific).
Immediately approaches a customer or employee who seems lost and
offers assistance. Takes ownership of a customer's problem. Ensures
the matter is resolved in a timely manner if able or exculpate to
the appropriate department. Functions as a team member to organize
and prioritize responsibilities to complete daily work
requirements:
a. Complies with changes in duties and assignments in a positive
and cooperative manner. b. Adjusts to peaks in workload:
demonstrates flexibility and adaptability to change. c. Completes
assignments in appropriate time frames. d. Offers assistance to
co-workers to ensure completion of all assigned duties as
necessary. e. Performs duties in a self-directed manner with
minimal supervision or direction.
Demonstrates a positive, supportive, respectful and helpful
attitude in interactions with all department customers (patients,
physicians, visitors and other healthcare team members). Assist
management with training new staff as necessary. Other duties as
assigned.
Education: Must have a high school diploma or equivalent.
Skills:
Must demonstrate excellent communication, customer service and
interpersonal skills in a fast-paced environment. Must be able to
input and retrieve information from a computer, operate a
calculator, fax machine and copier. Must have previous experience
with computers and office applications. Must be able to move about
office and between workstations. Must be able to occasionally lift,
move and carry moderately heavy materials. Must demonstrate
commitment to exceptional customer service. Must have strong
organization skills and the ability to multi-task. Must be able to
read and speak the English language.
Must be able to complete 4-5 weeks of full time training, Monday
thru Friday 8 a.m. - 5 p.m. or 9 a.m. - 6 p.m.
ProMedica is a mission-based, not-for-profit integrated healthcare
organization headquartered in Toledo, Ohio. For more information,
please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry, religion,
sex/gender (including pregnancy), sexual orientation, gender
identity or gender expression, age, physical or mental disability,
military or protected veteran status, citizenship, familial or
marital status, genetics, or any other legally protected category.
In compliance with the Americans with Disabilities Act Amendment
Act (ADAAA), if you have a disability and would like to request an
accommodation in order to apply for a job with ProMedica, please
contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
Requisition ID: 82991
Keywords: ProMedica Health System, Portage , Patient Registration Specialist - Admitting - Per Diem - Variable, Other , Defiance, Michigan
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