Tech Support Rep

Company: Insight Global
Location: Ann Arbor
Posted on: February 18, 2026

Job Description:

Job Description Job Description JOB DESCRIPTION The Technology Support Rep will be located in Ann Arbor, MI. The Technology Support Representative’s primary responsibilities are answering calls from store locations and opening support tickets, troubleshooting when possible, and escalating tickets when needed. When not working through the call queue, the Representative will participate in training to ensure they can troubleshoot and resolve issues properly. This team remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. • Provide support to co-workers to ensure effective sharing of best practices • Increase knowledge through continuing education classes • Ideal candidates will be organized, technically savvy, have previous Help Desk experience • First week of the role will be training REQUIRED SKILLS AND EXPERIENCE • 2 years of experience with IT support, help desk, etc. • Ability to work on weekends • Experience receiving support calls and remoting in to resolve issues • Strong customer service experience • Bachelor’s Degree preferred; not required • Familiarity with basic networking NICE TO HAVE SKILLS AND EXPERIENCE • ServiceNow experience • Experience supporting POS systems • Prior experience working at Comcast • SQL experience preferred (reading & executing existing queries) • Previous telecom and/or networking experience preferred

Keywords: Insight Global, Portage , Tech Support Rep, IT / Software / Systems , Ann Arbor, Michigan