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Technical Support Associate

Company: VirtualVocations
Location: Gary
Posted on: April 14, 2025

Job Description:

A company is looking for a Technical CS Associate.
Key Responsibilities

Provide prompt and detailed customer service via phone and email
Collaborate with other support teams to ensure high-quality service
Advocate for customers by identifying areas for improvement and suggesting solutions

Required Qualifications

3+ years of customer service experience
2+ years of experience in technical support focused on customer success
2+ years supporting consumer WiFi/Mesh networking platforms
2+ years working with firewall configurations and service provider modems/routers
1+ years providing technical support for mobile devices (iOS, Android)

Keywords: VirtualVocations, Portage , Technical Support Associate, IT / Software / Systems , Gary, Michigan

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