Field Technical Support Representative

Company: US Tech Solutions, Inc.
Location: Kalamazoo
Posted on: April 11, 2025

Job Description:

Duration; 6+ Months Contract to Hire

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Interview Mode: In-person

Job description:
--- Provides on-site client facing support; including installation, servicing, and repairing systems.
--- Quality checks operational status of system equipment before deployment.
--- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
--- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications:
--- 3+ of field support experience
--- Hardware/software installation, support and troubleshooting
--- Experience with Windows 10
--- Experience with MS Office and OS365
--- Configuring new PC's/notebooks via SCCM imaging
--- Ticket management experience
--- iOS device familiarity
--- Lift and carry up to 40lbs

Work Environment:
--- Office environment
--- Walk up Kiosk support
--- Vending and Locker resupply

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: US Tech Solutions, Inc., Portage , Field Technical Support Representative, IT / Software / Systems , Kalamazoo, Michigan