Manager, Clinical Operations
Company: Centrica Care Navigators
Location: Kalamazoo
Posted on: March 27, 2026
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Job Description:
Job Description QUALIFICATIONS & EXPERIENCE A Registered Nurse
with a baccalaureate degree in a health care area (or equivalent
combination of experience and education), BSN preferred. Maintains
license as a Registered Nurse from the State of Michigan. Two (2)
to three (3) years nursing experience is required in Hospice,
medical, surgical, or critical care experience along with one (1)
to two (2) years’ experience in leadership or supervisory role.
SUMMARY OF JOB RESPONSIBILITIES Responsible for the supervision,
planning, and coordinating of the day-to-day operations and
management of the clinical care activities provided by home care
Nursing. Demonstrates excellent observation, nursing judgment, and
communication skills. RESPONSIBILITIES AND DUTIES Primary Duties
Reviews and evaluates clinical services through a variety of means
such as home visits, conferences, and record reviews. Discusses,
verifies, and documents findings. Routine field visits with nursing
staff. . Provides feedback to staff, ensuring that both effective
performance and delivery of quality care are reinforced. Is
available during normal business hours and when on call to guide
and assist the nursing staff as appropriate. Coordinates therapy
services according to patient need and contractual agreement.
Coordinates the development of schedules for supervised staff to
ensure optimal coverage to deliver care as planned. Provides case
management to meet requirements of commercial insurance payers.
Responsible for management and sustainability of agency-wide
Infection Control plan in coordination with Corporate Clinical
Educator. Responsible for payroll review and approval for
supervised staff. Maintains appropriate inventory of medical
supplies and equipment for the provision of patient services at all
home care sites. Leads Interdisciplinary Group meetings with
Hospice staff to facilitate coordination of care and discussion as
needed. Participates in public relations and community activities
that promote the agency’s role as an effective member of the
Hospice and health care delivery system. Develops ongoing positive
and professional relationships with contracted partners and other
related bodies including referral sources. Responsible for EMR
workflow related to Home Care associated activities. Participates
in on-boarding new agency staff as indicated. Assists Director of
Nursing with identifying, gathering, and interpreting data and
other operational and quality indicators for decision making
purposes. Provides strong, visible leadership and direction through
compelling communication of the agency vision, values, key
strategic initiatives, and job expectations. Creates an environment
of accountability by constructively and appropriately challenging
staff to deliver agreed upon outcomes/results and model desired
values and behaviors. Shares after hours, weekend, and holiday
administrator on-call responsibilities. Understands and complies
with the Medicare Hospice Conditions of Participation. Understands
and administers agency policies and procedures. Responsible for the
quality of services and quality initiatives impacting the clinical
area, including Gemba and SHP. Responsible for the sustainment of
the clinical quality initiatives. Coaches, mentors, and develops
staff and holds them accountable to meet agency/supervisor
expectations. Assists clinical staff as needed in establishing
immediate and long-term therapeutic goals, in setting priorities,
and in developing a Plan of Care. Review patient’s medical
diagnosis, prognosis, medications, procedures, and clinical course
to assure quality care is provided. Participates in financial
decision making with CFO for patient financial assistance
applications. Monitors and ensures adherence to agency standards
for provision of care and that documentation and medical records
comply with local, state, and federal regulations. For Managers of
Clinical Services with site management oversight, responsible for
the mitigation, preparedness, response, and recovery activities as
outlined in the Agency’s Emergency Management Plan. As site
manager, coordinates with Maintenance Supervisor for plant,
property and equipment maintenance of the building, including
preventative maintenance and testing of critical operating systems.
Cover visits as needed. Leadership Duties Assists staff to develop
skill in planning work assignments. Attends meetings of the Board
of Directors and Standing Committees as requested. Provides
information, statistics, reports, and records for purposes of
evaluation and reporting on departmental activities. Responsible
for creating a work environment that assists staff in completion of
tasks in meeting strategic goals. Monitors and ensures compliance
with applicable local, federal, and state regulations, OSHA,
infection control, and Quality Partners standards, compliance
guidelines, privacy protections, and protected health information.
Leadership & Supervisory Duties Works to understand, interpret,
adhere to and apply Agency policies and procedures accurately and
constructively. Provides oversight of responsible areas for the
Agency’s budget. Hires new staff in accordance with established
procedures. Orients or delegates orientation of new employees and
ensures that employees have adequate ongoing training and
development. Establishes and communicates job responsibilities,
performance standards, priorities and expectations to staff.
Routinely observes and documents both good and poor job performance
and conducts timely performance evaluations according to set
standards. Informs and works in consultation with Human Resources
on employee discipline issues (i.e. policy violations, performance
issues) and terminations. Promotes and ensures adherence to
Centrica Care Navigators’ Workplace Safety Program. Ensures that
staff are properly licensed and/or credentialed. Provides oversight
of staff hours, competencies, education, and evaluation of the
department/area.
Keywords: Centrica Care Navigators, Portage , Manager, Clinical Operations, Healthcare , Kalamazoo, Michigan
