Director of Digital Strategy

Company: Refinitiv
Location: Ann Arbor
Posted on: June 1, 2025

Job Description:

Director of Digital Strategy page is loadedDirector of Digital StrategyApply remote type Remote Job: Hybrid locations USA-Frisco-6160 Warren Parkway USA-Ann Arbor-6300 Interfirst Dr USA-MSP-2900 Ames Crossing Road time type Full time posted on Posted 4 Days Ago time left to apply End Date: June 27, 2025 (30 days left to apply) job requisition id JREQ187257The Director of Digital Strategy is a pivotal role focused on crafting and executing comprehensive digital strategies to enhance customer acquisition and engagement. This position involves translating business needs into targeted digital experiences by segment and sub-segment, aiming to boost growth while reducing costs. The director collaborates closely with segment stakeholders, product management, technology, and marketing teams to implement and optimize digital solutions that meet customer needs and drive sales. A key responsibility is to define and utilize measurement benchmarks and KPIs to monitor the effectiveness of digital programs, ensuring continuous performance improvement and alignment with business objectives.The role requires a strategic thinker with a deep understanding of ecommerce, digital marketing, and technology trends, capable of synthesizing data into actionable strategies. The director must effectively manage relationships with key stakeholders, facilitating communication and collaboration to identify commonalities and define scalable enterprise solutions. This includes developing and managing project timelines, roadmaps, and business cases, as well as advising senior stakeholders to ensure project success. With a commitment to diversity and equal opportunity, the director will operate in a global context, leveraging diverse perspectives to drive digital transformation and achieve business goals.About the Role
In this opportunity as Director of Digital Strategy , you will :

• Develop global digital strategies in partnership with segment stakeholders, tech teams, and digital team; leverage internal data, stakeholder input, business priorities and industry best practices
• Collaborate closely with product management, technology, marketing, and segment digital teams to build, launch, operate and optimize digital solutions
• Define measurement benchmarks and utilize metrics to be used in driving, defining, and prioritizing project goals and solutions as well as measuring the ongoing success and optimization
• Develop and manage project timelines, roadmaps, milestones, business cases and accountabilities
• Create and manage relationships with key business stakeholders to develop strategy and support build and operate phases in a consulting capacity
• Manage meetings with senior stakeholders; advise stakeholders at all levels to ensure project success including post-project review sessions for lessons learned and process improvements
• Facilitate communication and collaboration across the businesses to identify commonalities in strategies and identifying and defining extensible enterprise solutions where applicable
• Define, refine, and communicate the company-wide digital strategy to stakeholders of all levelsKey deliverables:
  • Holistic digital strategy by segment, sub-segment that will drive increased sales
  • Successful new journey, experience, product, feature enhancement initiatives for priority segments
  • Defined KPIs to measure impact of new digital programs and strategiesAbout You
    You're a fit for the role of Director of Digital Strategy if your background includes:
    • 10 - 12+ years of experience required, with demonstrated abilities and accomplishments in the online space in e-commerce, digital marketing, and/or technology
    • Bachelors degree required
    • Experience in audience segmentation and targeting
    • Strong strategic thinker able to synthesize large amounts of data into digestible, practical strategies & tactics
    • Digital-savvy and informed on innovations, trends and technologies in the digital space; expert understanding of the best approach to implement new strategies that impact outcomes and drive digital transformations
    • Deep experience in creation, execution of online and mobile strategies, and growing/operating online platform
    • Data-driven decision-maker, with strong analytical skills and experience driving the creation of KPIs for senior executives
    • Open-minded individual with flexible, open operating style, and a natural consultative approach that gains the trust and respect of individuals at all levels
    • Excellent verbal and written communication skills; detail orientation and excellent follow-through
    • Strong cross-functional team management skills; ability to manage multiple projects and priorities at once
    • Ability to present to and influence senior leadership team#LI-AY1What's in it For You?
      • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
      • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
      • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
      • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
      • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
      • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
      • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $135,800 - $252,200.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .Learn more on how to protect yourself from fraudulent job postings here .More information about Thomson Reuters can be found on thomsonreuters.com.
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Keywords: Refinitiv, Portage , Director of Digital Strategy, Executive , Ann Arbor, Michigan