Mortgage Operations Specialist

Company: LHH US
Location: Grand Rapids
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are seeking a detail-oriented and highly organized Mortgage Operations Specialist to support the full lifecycle of mortgage processing, documentation, and servicing workflows. This role ensures accuracy, compliance, and efficiency across all operational activities within the mortgage team. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and brings a solid understanding of mortgage processes and loan documentation. Key Responsibilities Review, verify, and process mortgage loan documentation for completeness, accuracy, and compliance with regulatory requirements Support loan officers, processors, and underwriters by managing document flow, customer communication, and status updates Perform data entry, system updates, and loan file maintenance in accordance with company and investor guidelines Monitor pipeline activities to ensure timely movement of loans through each stage of the process Coordinate with internal teams-including underwriting, closing, funding, and servicing-to resolve discrepancies or missing information Assist with loan disclosures, compliance checks, and reporting as needed Maintain an exceptional customer experience by providing clear and professional responses to borrower inquiries Identify process gaps or inefficiencies and recommend improvements to strengthen workflow Support post-closing and audit activities by ensuring documentation meets quality standards Qualifications High school diploma required; associate or bachelor's degree in Business, Finance, or related field preferred 1-3 years of experience in mortgage operations, loan processing, servicing, or financial services Familiarity with mortgage lending guidelines (FHA, VA, Conventional) and compliance requirements preferred Proficiency with LOS platforms (Encompass, Calyx, Blend, Empower, etc.) a plus Strong attention to detail and organizational skills Excellent communication and customer service abilities Ability to manage multiple tasks and prioritize in a deadline-driven environment Strong problem-solving skills with a proactive, team-oriented mindset Preferred Experience Experience working with mortgage disclosures or loan audits Knowledge of TRID, RESPA, and other industry regulations Ability to interpret loan documents and investor requirements Pay Details: $20.00 to $24.00 per hour Search managed by: Amaka Mozie Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Portage , Mortgage Operations Specialist, Accounting, Auditing , Grand Rapids, Michigan